Category Archives: Feedback

What Does it Mean to Be Perfect?

Posted on July 27, 2012 by Paul Cole

Note: It’s been a very slow week for Amazon news (other than their razor thin profit margins), so I’ll be posting a regular article today: Yesterday, I learned about a new Amazon metric, the Perfect Order Percentage (POP), which is the … Continue reading →

Posted in Amazon, Amazon Announcements, Customer Service, Entrepreneurs, Feedback, Resources, Seller Help | Tagged , , , , , , , , , | Leave a comment

Free Consultations with SellerEngine Services

Posted on July 24, 2012 by Paul Cole

Starting this week, we’ll be offering a limited number of free consultations with SellerEngine Services! This is a great opportunity to get your questions about selling on Amazon answered and to find out the best ways to make your business … Continue reading →

Posted in Amazon, Customer Service, Entrepreneurs, Feedback, Resources, Seller Help, SellerEngine Announcements, Values | Tagged , , , , , , , , , , | Leave a comment

Understanding Order Defect Rate

Posted on May 15, 2012 by JD Aspinall

Note: This is another installment in my ongoing Amazon Fundamentals series. -JD Order Defect Rate (ODR) is one of the most important metrics for Amazon sellers. By looking at this single value, Amazon has a good idea of how you’re … Continue reading →

Posted in Amazon, Customer Service, Entrepreneurs, Feedback, Fundamentals, Seller Help | Tagged , , , , , , , , , , , | 2 Comments

Encouraging Buyers to Leave Feedback

Posted on April 25, 2012 by Paul Cole

Not all customers leave feedback and I’m sure that even the most inexperienced Amazon seller knows this. Sometimes as few as 10% of buyers leave feedback. But feedback is an important part of how Amazon judges you as a seller. … Continue reading →

Posted in Amazon, Customer Service, FBA, Feedback, Seller Help | Tagged , , , , | Leave a comment

Maximizing Value from Positive Feedback

Posted on April 18, 2012 by Paul Cole

In the first two parts of this series, I’ve discussed how and when to respond to negative feedback and how to have Amazon remove certain types of feedback. Now I get to talk to you about the best kind of … Continue reading →

Posted in Amazon, Customer Service, Feedback, Seller Help | Tagged , | Leave a comment